Return & Exchange Policy
At Divyaur Herbal, we are committed to providing a safe, reliable, and satisfying online shopping experience. Our products are carefully prepared and packed to maintain the highest quality standards. If you experience any issue with your order, please review our return and exchange policy below.
Eligibility for Returns & Exchanges
Due to the nature of Ayurvedic and herbal products, returns and exchanges are accepted only under specific conditions to ensure safety and hygiene.
Step 1 – Contact Us
If you receive a damaged, defective, or incorrect product, please contact our Customer Care Team within 7 days of delivery by emailing:
Please include:
Order number
Clear images/videos of the product
A brief explanation of the issue
Step 2 – Review & Approval
Once we receive your request, our team will review the details. If approved, we will guide you through the exchange or replacement process.
Step 3 – Pickup / Replacement
Approved items may be collected by our delivery partner or
A replacement will be dispatched after inspection and approval
Courier charges may apply unless the issue is due to our error
Return & Exchange Conditions
Requests must be made within 7 days of delivery
Products must be unused, unopened, unaltered, and in original packaging
Original invoice must be provided
Opened, used, or tampered products cannot be returned or exchanged
Products purchased under special offers, promotions, or discounts are non-returnable
We do not offer cash refunds
Exchange Policy
Exchanges are subject to product availability
Items may be exchanged for an alternative product of equal or higher value
If the replacement product costs more, the price difference must be paid
If the replacement product costs less, the balance amount will not be refunded
Damaged or Incorrect Items
If you receive a damaged, leaking, expired, or incorrect product:
Notify us within 7 days of delivery
The exchange will be processed free of charge
All items will be inspected upon return to confirm they are unused and unopened
If the returned product does not meet eligibility criteria, the exchange request may be rejected and the item returned to you.
Customer Responsibility
Products remain the customer’s responsibility until they are received by us
Please ensure items are securely packed to prevent damage during return transit
Important Notes
Ayurvedic products are sensitive and hygiene-critical; therefore, we strictly follow safety guidelines
Divyaur Herbal reserves the right to refuse any return or exchange that does not meet policy conditions
Final decisions regarding returns and exchanges rest with Divyaur Herbal
Need Help?
For any questions regarding returns or exchanges, contact us at:
info@divyaurherbal.com
Divyaur Herbal – Pure Ayurveda, Trusted Care 🌿