Delivery Policy

At Divyaur Herbal, we take great care to ensure your Ayurvedic and herbal products are safely packed and delivered to you in a timely manner. Please review our delivery policy below for complete details.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation once your order is successfully placed.

Delivery Areas

  • We currently deliver across Sri Lanka.

  • Delivery to certain remote areas may take additional time depending on courier availability.

Estimated Delivery Time

  • 2–7 business days

  • Delivery timelines may vary due to weather conditions, public holidays, or unforeseen courier delays.

Delivery Charges

  • Delivery charges (if applicable) will be displayed at checkout before payment.

  • Charges may vary based on location, order size, or promotional offers.

Cash on Delivery (COD)

  • Cash on Delivery is available for selected locations.

  • Please ensure the correct payment amount is ready at the time of delivery.

Packaging & Safety

  • All Divyaur Herbal products are carefully packed to maintain hygiene, quality, and product integrity.

  • Ayurvedic products are sealed before dispatch to ensure safety during transit.

Order Tracking

  • Tracking details will be shared once your order is dispatched, where applicable.

  • You may also contact us for delivery updates using the details below.

Incorrect Address or Failed Delivery

  • Please ensure your delivery address and contact details are accurate at checkout.

  • If a delivery attempt fails due to incorrect details or customer unavailability, re-delivery charges may apply.

Damaged or Missing Items

  • If you receive a damaged package or missing item, notify us within 24 hours of delivery.

  • Please share clear photos/videos of the package and products for quick resolution.

  • Contact us at info@divyaurherbal.com or via WhatsApp.

Delays & Force Majeure

Divyaur Herbal shall not be held responsible for delivery delays caused by circumstances beyond our control, including natural disasters, strikes, courier service disruptions, or government restrictions.

Contact Us

For any delivery-related inquiries:

Email: info@divyaurherbal.com
WhatsApp: https://wa.me/94766214831
Divyaur Herbal – Pure Ayurveda, Delivered with Care 🌿